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1. What is my car worth? How do you appraise vehicles? a. At Osborn Automotive, we have a revolutionary way of appraising your trade in vehicle(s). It is an internet-based system called AAXchange, which utilizes cutting-edge technology to get you the most possible for your vehicle. It involves taking several pictures of your vehicle & putting them on the site, where private parties, wholesalers, & dealerships nationwide can take a look at it, & then if they are interested, they place a bid on the vehicle. Most of the time, we find that our dealership could actually use your vehicle to help our inventory, so we beat the top bid! This is able to get you a lot of exposure for your vehicle in order to get you the best possible figure. The entire process takes about 15-30 minutes; occasionally a bit longer if it is a very desirable vehicle. 2. Kelly Blue Book/NADA said my car is worth _________. Can I get that for it? a. Actually, resources such as Kelly Blue Book & NADA are only utilized by financial institutions to calculate the maximum a used vehicle can be financed for. More accurate figures for market value for your trade-in vehicle are found at nationwide auto auctions & dealerships. 3. I don’t want my credit pulled because I heard that it lowers my score. I have a 700; just figure it off of that. a. Your credit score does not have as much to do with the financing as does your credit history. Most banks only use your FICO score as a general indicator before they have the chance to peruse your credit history & then assign a tier. Also, your score only begins to lower by inquiries if you have a significantly low score to begin with, or if you have your credit viewed over 20 times in a year. 4. Why should I choose to purchase my next vehicle at Osborn Automotive & not somewhere else? a. At Osborn Automotive, we pride ourselves on our customer service-in fact, over 50% of our business is repeat & referral customers, which in a service industry like the automobile industry, is pretty remarkable! We also offer special incentives like free maintenance plans, loaner car programs, referral bonuses for our customers, price-match guarantees, & a whole lot more. You truly have to visit to feel the Osborn difference! 5. I want a specific vehicle. Do you have it? a. Osborn Automotive does have the largest new VW inventory in the state, so chances are we do have what you are looking for. If we don’t, we can look around the state, & even the country to get you the exact vehicle you are looking for, normally within the day if it is in the state & within a week if it is in the nation. We also have several sources for pre-owned vehicles, so we can normally find you a vehicle that meets your wants & desires! 6. I don’t like looking a cars because I hate the typical ‘car salesman’ & ‘back & forth’ aspect of it. Is Osborn different? a. Yes we are. All of our ‘sales professionals’ are better titled as ‘product specialists’. We pride ourselves on having employees who can tell you everything you want to know about your new vehicle in a professional & fun manner. We use a sales process called the ’10 Steps of the Sale’ which outlines the process our product specialists will follow while our customers are here. This ensures that all customers are treated fairly & receive the best possible treatment every time. All of our employees are held to a very high standard & are extremely knowledgeable. We do have a very informative & interactive way of doing business here. Come on down & see for yourself.
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